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Contact

Address: 180 Kitchener Rd, Level 2 Blok D No 4 Singapore 208539

Phone : 636-27579 - Phone support operating hours are Mon-Fri, 09.00-17.00

Store Hours. Mon – Fri : 10 a.m. - 9 p.m.. Sat : 9 a.m. - 9 p.m.. Sun : 10 a.m. - 7 p.m

Email order : sales@snowgearsale.com

To save our time together, Please read our frequently asked questions. 

Do you ship worldwide ? Yes, We ship worldwide, even if you are in US, CA, UK, AU, NZ and other countries we will ship. No more than 21 Days package will arrive directly to your address.

Why the price of our products more affordable ? You need to know is there is a difference between retailers and distributors in offering the selling price of a product. in this business we directly cooperate with big distributors from several countries. we have close relationships with insiders at the factory. this allows us to import on a large scale with the provision of a large discount from them. in addition we also work with shipping companies especially shipping by sea. the advantage we get is that we are given a much cheaper tax fee. this is the reason why can offer reasonable price to our customers.

I received an items that is damaged or missing parts. What can I do?

We're sorry to hear that your item arrived broken or incomplete. Please contact us at email Customer Service as soon as possible, if you receive a wrong color, size, and other problem, you may send the package back to us. We will give Free shipping to our warehouse. You just deliver the package to a Fedex or DHL company branch in your city, we will contact the branch not to charge you a shipping fee. for this matter you email us further.

How much is shipping cost ?  we provide cheap shipping cost. starting from USD 10-25 / Order ( worldwide destination ) This fee does not include tax.  usually Duty tax will be charged at 7-12% of the total price on invoice. This is still an estimate, the exact cost  depends on the government policy of each country. for more details you can ask the government in the field of taxation. We can only give estimation. Because that percentage could change sometime.

From which country will the package be Ship ? We have 2 Warehouse in singapore and Hongkong, Usually we do delivery from Singapore Warehouse.

How many days the Packages arrived to my Address ? 21 -25  Working Days Worldwide

What shipping company do you use ?  E-package International Express or DHL Shipping company 21 -25 working days. Your package will be insured

Do you provide Tracking number ? Tracking number will be given after delivery company take package to our warehouse. We will notify you via email 

When is the package ship after the payment receipt ? we will ship your package within 1-2 Business days. And usually we ship not more than 3 days after payment completed.

Is there a warranty if I receive the damaged or lost items?

We give 90 days money back guarantee, if you are not satisfied with the items or accessories you received. Such as you get damaged items, wrong color, or lost items during shipping process, we are responsible for you. And we will process this within 1 business day.

How to get a discount?  Please go to this page  : http://snowgearsale.com/pages/Coupon.html

Are all the items on the website still available ?  we always keep stock of products always available. and if the stock runs out we immediately remove from the website. so you do not have to worry about our stock.

Are the Snow Equipments you are selling genuine ?  we do not sell imitation, all the Snow Equipments products we sell are original and have international warranty directly from the factory. We give 100% money back guarantee.

What payment methods do you accept ? We accept payment by credit card, Bank Transfer and Digital currency Bitcoin, Ethereum.

We hope the above information is clear and understandable, if there are still questions do not hesitate  to ask us.

So what are you waiting for ? More than hundreds of customers have bought from us and aresatisfied with our service. There is still a question? Confused how to buy? Ask our sales Mr. Tedi Lee, right now. We will reply your email within 1 hour. Because all our online sales within 24 hours full serve you. If your question has been answered above, Please direct shopping to our website.


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